Privacy notice

Privacy Policy


US EXPRESS BOX is an American company that provides means of logistics and local payments on our international website. On purchases made by you, we process shipments and payments, we act as the operator of your purchases and are responsible for the shipping and payment of orders. expenses in Brazil.To provide our Services, we treat your personal data in accordance with the legitimate instructions of the website on which you made the purchase and in accordance with this Policy or in accordance with applicable data protection legislation. to the Services provided by US EXPRESS BOX. The products and services you purchase from our website are subject to our own terms of use and privacy policies, set out in this document. In addition, the logistical and payment methods you use may also be subject to the terms of use and privacy policies set by the Brazilian postal service and financial institutions and local card issuers that we use. This Privacy Policy (“Policy”) indicates how your personal data is processed due to the use of services related to your purchases made by you on our website. This document is an integral part of the US EXPRESS BOX Terms and Conditions, which contain an overview of the Services. By using our Services, you agree to our Policy and authorize us to treat your personal data in the manner described here in order to provide our Services properly.


US EXPRESS BOX collects the following types of personal data required by our partners in Logistics and Payment Systems. Some data that we use in order to provide our Services to you may be considered personal data - that is, information related to you that, individually or together, can identify you. We may use the following data for you to enjoy our Services, as well as to improve them:

• Identity data: includes information about your identity, such as your full name, social security number, date of birth, address, email, mother's name, and phone number.

• Financial data: includes information about payment details, bank details and information about the payment methods you use to buy in the electronic commerce of which we are our customers.

• Technical data: includes information about your IP, time and date of access, geolocation, data about your access device and cookies.

• Usage data: includes information about how you use our Service, such as your profile and purchasing behavior and the volume of transactions.

• Biometric data: includes information such as a photo of your documents and personal photos.


We may also collect Aggregate Data, such as statistical or demographic data. They can be derived from your personal data, but are not considered personal data in the law, as they do not reveal your identity directly or indirectly.


Biometric Data are the only sensitive data that we may intend to process, solely with the aim of providing security to you and our Services. Don't worry, you will be notified when we need this type of data.


How US EXPRESS BOX collects personal data


You can provide us with Identity Data and Financial Data when using our Logistics and Payment Processing Services. We may also collect personal data about you by contacting us through our communication and customer service channels. We may request Biometric Data for the sole purpose of preventing fraud and security threats and to confirm your identity.


When interacting with our Services, we may collect data automatically, such as Technical Data and Usage Data, through cookies, service logs, applications, software and similar technologies.


In addition, for your security and to improve our Services, we may receive personal data about you from third parties and public sources, such as companies that introduce us to you, state agencies and service providers, including fraud prevention agencies.


We generally do not rely on consent as a legal basis for the processing of your personal data, except for sending marketing communications direct to you via email or text message. In that event, you have the right to revoke your consent in the communications received or by contacting us through our Costumer Service.


In all other cases, if you refuse to provide personal data that we need due to law or regulation, or because of a contract we have with you, we may not be able to provide the Services properly.


We will only use your personal data for the purposes for which we collect it, unless we consider that we need to use it for another reason and that reason is compatible with the original purpose.

In addition, if we need to process your personal data for a new purpose not originally listed, we will notify you by providing explanations on the matter.


 We can process your personal data without human intervention to analyze transactions and your consumption profile, for purposes of behavioral and to prevent fraud and security threats. We can also do this to decide which marketing communications are right for you, analyze statistics and assess risks. All of this is done based on our legitimate interests: to protect our business and to develop and improve our Services.


With whom US EXPRESS BOX shares personal data


As we offer a Service that involves Logistics and Financial Transactions, we can work together with other companies to provide them properly, which may involve sharing your personal data. They can be shared with companies such as: companies in the same group; Freight and Logistics processors; payment processors; fraud prevention agents; tax identification number agencies; bulk email senders platform; card payment arrangement providers. We only share your data with companies that guarantee us compliance with market safety standards.


Your personal data may be shared with state agencies and regulatory agencies in order to comply with legal and regulatory obligations to which we submit in all territories where we provide our Services.


In addition, we may share your personal data to protect our rights, from customers or third parties, to protect your legitimate interests or that of another person, to apply our terms of use or other contracts, and to bring or exercise defense in legal claims. .


We do not license, sell or transfer your personal data to anyone, under any circumstances, for the purpose of making a profit or contrary to what is contained in this Policy.


US EXPRESS BOX can transfer personal data internationally


US EXPRESS BOX is headquartered in the USA and your personal data is collected in accordance with American law. However, we may transfer your personal data internationally to provide our Services. Your personal data can be transferred to our Logistics and Payment Systems partners, in case the companies responsible for the services are located in another country.


Before transferring your personal data internationally, we will ensure that this transfer will take place in accordance with the degree of protection required in this Policy. To this end, your personal data will only be transferred to parties located in countries or international organizations that legally have an adequate degree of data protection or that are in accordance with standard contractual clauses required by us.


By using the Services or providing personal data to US EXPRESS BOX, you consent to the processing and transfer of such data to other countries, if applicable, subject to the conditions set out above.


US EXPRESS BOX will keep personal data stored for the time specified below


We keep your personal data only for as long as is necessary to comply with the purposes for which we collect it, including for the purpose of complying with any legal, contractual, accountability or request from competent authorities, subject to the minimum term of 5 (five) years from the date of data collection.


To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of personal data, the potential risk of damage from unauthorized use or disclosure of your personal data, the purpose of processing your data personal goals and whether we can achieve these purposes through other means. If certain data are no longer necessary to achieve a certain purpose, they will be excluded or subject to anonymization.


If you request the deletion of your personal data, we will delete it as soon as the legal maintenance period mentioned above elapses, unless its maintenance is determined on the basis of legal obligations or at the request of a competent authority.


What are the personal data security standards adopted by the US EXPRESS BOX


We and our Logistics and Payment Systems partners have established appropriate administrative and technical security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we authorize employees, agents, contractors and other third parties to access your personal data only to the extent necessary to carry out their activities. They will only treat your personal data according to our instructions and will be subject to a duty of confidentiality.


We have established procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of any breach if we are required to do so.


Although we adopt strict security standards, the transmission of information on the internet is not completely secure and, although we do our best to protect your personal data, we cannot guarantee the security of your data transmitted online.


US EXPRESS BOX Cookie Policy


This Cookie Policy explains how US EXPRESS BOX and our partners use cookies and similar technologies to recognize when our website is visited or our services used by you. She explains what these technologies are, why we use each one of them and what are their rights to control their use by us.


By accessing our website, you agree to our Privacy Policy and authorize us to collect your data to provide our services accordingly.


What are cookies?


The cookie is a small file that contains a line of codes that is sent to our computers when you visit our website. When you visit the website a second time, the cookie allows the website to recognize your browser. Cookies can store user preferences and other information. Cookies provide a convenient feature that saves your time and alerts the website server that you have returned to a specific page inside.


For example, if you have customized any page on our site or downloaded some material, such as e-books and reports, it is cookies that allow us to access this information and ensure that it is retrieved when you return to the site the next time. turn.


Cookies set by US EXPRESS BOX are called "first-party cookies". Cookies set by others, other than the website owner, are called "third party cookies". Third party cookies allow third party features or functionality to be provided or appear on our website (such as advertising advertisements, interactive content and analytics). Whoever sets these third-party cookies can recognize your computer both when you visit our website and when you visit their website.


Why do we use cookies?


We use first-party cookies and third-party cookies for several reasons. Some of them are necessary for the technical and operational functioning of our website. For these, we call "essential" or "extremely necessary" cookies. Other cookies allow us to track the interests of our users and use this to improve their experience on our website. For example, we track the number of people who access each page of the site, so we know which content is most relevant to our users. This type of data is used so that we can provide customized content and promote to our consumers exactly what they are looking for. Third-party cookies are used for advertising, analysis and some other purposes mentioned below.


What types of cookies do we use and why do we use each one?


Essential Cookies: These are essential cookies that are necessary for the US EXPRESS BOX to provide some of the services on our website for you, such as the registration page and mobile applications, and also for you to be able to use some features, such as accessing security areas within the site.


Performance and Functionality Cookies: Used to increase and improve the functionality of our website, registration services and mobile applications. They are not extremely necessary as mentioned above, but without them, some functionality can be impaired.


Analysis and Customization Cookies: These cookies collect information that is useful both to help us understand how our platforms are being used, so that we can provide and customize better services for you to use them.


Advertising Cookies: These cookies are used to transform advertising messages that are more interesting to you. They prevent the ads already seen from appearing again, ensure that the ads are placed in places that do not hinder your reading and, in some cases, show ads based directly on your interests.


Social Media Cookies: These cookies are used to allow you to share pages and content that you are interested in on our website on your social media. These cookies can also be used for advertising purposes.


You can configure your browser to accept or decline cookies. If you choose to decline them, you will still be able to access our site, but some features and areas of it may be restricted. As the ways to restrict cookies may vary from browser to browser, you should visit your browser's "help" page for more information.